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20230627 - The New Code of Professional Conduct - Your Turn: Ethical Problems in Professional Practice - Recording expires for CICC 26 June 2024

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Presenter/s: Lynn Gaudet B.A., LLB., RCIC

Date: 27 June 2023 

Time: 11 am to 2:15 pm Pacific

Location: webinar

Type: webinar and recording

Price: $75.00

CPD approval:

  • CICC 3 hours - 3 CPD hours approved, recording valid until 26 June 2024. Includes 3 hours of professionalism/Code of Professional Conduct.
  • LSBC 3 hours - 3 CPD hours approved, video recording expires 31 December 2023 - attendance to this course will provide you with 45 minutes of ethics and professional responsibility component for your BC Law Society reporting.
  • For Alberta lawyers, consider including this course as a CPD learning activity in your mandatory annual Continuing Professional Development Plan as required by the Law Society of Alberta. 

This series focuses on the new RCIC Code of Professional Conduct and will appeal to both experienced RCICs as well as those starting out. A very practical “how-to” approach will be taken to help RCICs fulfil their professional duties to their clients and to the College. Some seminars span several Code sections to cover a wide-ranging topic like client service; others take a deep dive into one key section such as service agreements. All have a practical focus on common ethical pitfalls with examples, solutions and opportunities for participants to engage in resolving these issues with a view to operating your practice properly, and preventing client complaints.


This is a different type of session where the Presenter will serve as a facilitator for ethical issues raised by RCICs. It is designed to tackle difficult ethical problems you may be facing at present or have confronted in the past that may still be rattling you. Or perhaps you found the perfect solution and want to share it with colleagues. Bring your own scenario to the table.

To request your ethical situation be on the Agenda for group discussion, please send it to the Presenter at at least 5 days before the Seminar. Be sure to protect client confidentiality by changing any identifying information. A selection of these (as many as possible) will be chosen to address through examining the relevant Code duties and finding potential solutions. Time permitting, scenarios can be raised from the floor as well.

  • Professionalism
  • Q & A

College of Citizenship and Immigration - Essential Competency mapping  



6.5 Recognizes and maintains professional boundaries in practice.

  6.5.1 Recognizes warning signs of a potential and/or actual boundary crossing or violation.

Communication, Counselling and Advocacy

8.3 Uses communication and interpersonal skills to manage emotional situations.

  8.3.1 Anticipates and proactively addresses potentially traumatic or emotionally difficult matters for the client.

  8.3.4 De-escalates conflict through clarity, empathy, respectful communication, body language and active listening. 

8.5 Manages client expectations through effective communications.

  8.5.7 Reflects on and addresses client dissatisfaction in a timely manner to correct misunderstandings and de-escalates conflicts.


Student Advising and Coaching

2.4 Uses effective coaching skills when interacting with the student.

  2.4.11 Refers the student to the appropriate professional when the student's emotional needs are beyond the RISIAs competence and scope of practice.


5.2 Demonstrates accountability and integrity in professional behaviors and in practice.

  5.2.6 Demonstrates transparent communications with students and other professionals.

5.5 Recognizes and maintains professional boundaries in practice.

  5.5.1 Recognizes warning signs of a potential and/or actual boundary crossing or violation.

Communication and Education

7.3 Uses communication and interpersonal skills to manage emotional situations.


Lynn Gaudet B.A., LLB. RCIC

Lynn is a Regulated Canadian Immigration Consultant (RCIC) who operated her own business as a sole practitioner in Calgary, AB for 17 years from 2004-2021, is now semi-retired in Nanaimo, BC. Her practice areas spanned a broad spectrum of immigration and refugee applications with a focus on Permanent Resident applications and criminal inadmissibility issues. She also has decades of experience in adult education - teaching, writing and developing instructional materials such as the Immigration Practitioner’s Handbook published annually by Thomson Carswell Ltd. from 2006-2012.

Lynn is currently an Adjunct Professor in the Faculty of Law at Queens University teaching in the Graduate Program in Immigration and Citizenship Law [GDipICL]. She has taught the Ethics and Professional Responsibility Course for the Program since its inception and has also served as the Coordinating Instructor with responsibility for the curriculum.

She has a B.A. in Communications from Simon Fraser University and an LL.B. from the University of Victoria. She is a licensee in good standing of the College of Immigration and Citizenship Consultants (CICC) and a member of the Canadian Bar Association, National Immigration Section. 


While speakers and topics are confirmed at the time of publication, sometimes things happen which are beyond the control of ImmSeminars. If that happens substitutions or cancellations to speaker/s and/or topic/s may be necessary. In those cases, ImmSeminars will advise all registrants by email as soon as possible. We will also update the Imm Seminars website. We appreciate your cooperation in these cases.